Every product, in its fabrication process receives strict quality controls, starting with production of raw material in our own ecological tannery. Our products are produced hand made our by highly skilled workers, with highest quality leather, this allow us to offer our valued clients the latest designs and affordability. Our raw material is 100% natural leather ecologically produced with the highest international standards, in our own tannerys.
Retail Sales: For orders less than USD. 1,000.oo you can buy it online or offline. If you want to buy it online, you will be automatically transfer to another safe (SSL Secure Socket Layer) which makes the electronic transaction secure at the credit card input time.
Ecuador Leather will ship to any place in the world. Delivery is usually within 7 to 15 days from the time your purchase leaves our factory. When your product leaves, you will receive an email confirmation that your purchase has been shipped.
PRIVACY AND SECURITY
The privacy of our customers is our #1 concern. At Ecuador Leather we respect your privacy and will not sell, rent your name or any information you provide to us. We will only send you reminders you have requested.
ORDERS OVER 50 ITEMS
Larger orders will be treated as an Export Import transaction. We follow every step ruled by each country.
RETURN AND EXCHANGES
If you are not completely satisfied with your purchase our standard policy for merchandise returns is 30 days from date of receipt. Returned items must not be worn or used, original tags must be attached, the item must be returned in the product box if delivered in one, and with no visible wear or damage. In case of return/exchange an item should be shipped back to the same warehouse from which it was initially mailed else a $25 re-forwarding fee will be charged to delivery the packet to its original warehouse. You must have a valid reason to return an item. We'll be happy to exchange or issue a credit within this period. In case of exchange the client has to bear the re-shipping & handling charges which would be $28. Custom made items and special orders are not returnable or exchangeable however alterations can be made to them after paying very nominal charges usually varying between $5 to $15 depending on the alteration required. Shipping and handling are not refundable. Please send back the package securely wrapped, via prepaid mail. Ecuador Leather will not be held responsible for items lost or damaged during return shipment (from customer to manufacturer). Return shipment is the responsibility of the customer and therefore, customers who wish to return a product should be conscious about which shipping company and method of shipment they choose, USPS Trackable Air Global Express Mail (EMS) service is highly recommended for return shipment because its safe and least expensive as compared to other courier companies. It is highly unlikely that a customer would receive damaged goods. All items are inspected prior to shipping. However, in the unlikely event you do receive a damaged item, it must be returned within 10 days of receiving that item. This is necessary in order to control our inventory. Before returning an item you must contact us for further shipping instruction.
Transaction Fees: After placing your order if you decide to cancel it or return it for any reason a fixed transaction fee of $8 or 8% which ever is higher will be deducted from the refund amount. This condition is applied because the credit card / payment processing bank charges us the same amount of fee for every processed transaction / placed order and it does not refund this fees even if the order is canceled later.
CONTACTING THE CUSTOMER SERVICE CENTER
You can reach one Ecuador Leather customer service representatives in any of the following ways:
Our CEO's e-mail: firstname.lastname@example.org
Our sales e-mail: email@example.com
Address: V.Churchill, Hotel Embassy 501, Av Miraflores Y Olmedo, Amabto ECUADOR